Frequently Asked Questions
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How does it feels to wear 3D printed shoes ?
Wearing our 3D-printed shoes feels like a revolutionary experience! They're designed to hug your feet like a second skin, providing a stretch sensation that's both comfortable and breathable. You'll feel maximum cushioning with every step, thanks to our custom-engineered printed midsoles that offer softness and support. Plus, each pair is precision-fitted to the shape of your feet, ensuring a personalized fit that gets even better over time. It's like stepping into the future of footwear!
How do I scan my feet?
Thats easy!
You just need a piece of paper and your mobile phone.
To scan your feet for Zellerfeld shoes, follow these steps:
After purchasing a pair of shoes, you will find a link on the "Thank You - Page" that will bring you to our scanning process in the same flow. If you dont use this method, we will send you an additional email reminder after ordering, so you can still scan your feet.
Scanning Instructions: The scanning process is browser-based, so you don't need to download any app. As long as your phone has a camera, you can proceed with the scan.
Accessing the Scan: Alternatively, you can go to the Zellerfeld website, log into your account, click on your profile, and select "My Footscan" to submit your scan.
This scanning method provides a more accurate fit than traditional shoe sizes.
Find even more Info on our
What material are your shoes made from?
Its zellerFOAM®
zellerFOAM® is a specially developed TPU (Thermoplastic Polyurethane). It is 100% recyclable and breathable, washable, as well as odor resistant.
What is your return and exchange policy?
As each pair is custom printed and precision fitted to the shape of your feet, we do not offer refunds or exchanges. If there is any problem with your product (sizing, damages, etc) you can always contact our customer service.
Where do you ship and deliver to?
We ship globally, though some regions might have specific restrictions or additional shipping times.
Currently all Orders are being shipped from our Printer Farms in Austin, Texas (USA) and Hamburg, Germany
SHIPPING COSTS:
Currently there is FREE Shipping for Orders to the US + EU.
All other Countries: $20 Flat Rate.
CUSTOMS:
Please also be aware of local customs / duties that can occur, which are not in our control.
How can I launch my own footwear?
Easy!
We’re open to anyone and launching a shoe is fully automated. The best way to do that is the following:
1. Join us at https://studio.zellerfeld.com/
2. Submit your 3D model following the guidelines
3. Wait until your product has passed the auto-check
We will then review your model, give you feedback and help you do everything needed to get it live and in production!
Can I create samples to test my product?
sure you can!
Once your design is verified, you can order samples of your designed shoes to preview your product